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MicahisHere
MicahisHere's picture

I buy 2tiny gem packs but only received one. I email the developers but no response.So I decided to post it here. The image attached are my gems and my receipt. I hope this resolved quickly as soon as possible.

POCAdmin2
POCAdmin2's picture

Hello! We aren't in charge of financial operations, so we'd recommend you to contact Google Play support first. There were similar cases in the past and almost in all cases the problem was on the side of marketplace.

POCAdmin2
POCAdmin2's picture

Dear Micah,

Please accept our apologies for the inconvenience, 100 gems have been added to your account.

Let us know if you have any other questions and we will be glad to assist anytime.

MicahisHere
MicahisHere's picture

POCAdmin2, Sorry for late response, thanks for solving the problem, more power to all the staff.